Canada eTA website problems

Updated: Dec 09, 2023 | Tags: Canada eTA Website Problems

Sometimes, tech problems attack at the worst of times. While it’s unlikely, website problems could have an impact on your eTA application. Learn how to avoid an unwanted change of plans due to a failure with the eTA processing website.

Canada eTA website problems
Canada eTA website problems

How to resolve Canada eTA website problems

If you're experiencing issues with the Canada eTA (Electronic Travel Authorization) website, there are several steps you can take to troubleshoot and resolve the problem. Here's a guide on what to do:

[1] Check Your Internet Connection

Stable Connection: Ensure your internet connection is stable. Sometimes, issues with the website can be due to a poor or unstable internet connection.

Restart Router: Try restarting your router or switching to a different network to see if that resolves the issue.

[2] Use a Different Browser or Device

Browser Compatibility: Some websites function better on certain browsers. Try accessing the site using a different browser (e.g., Chrome, Firefox, Safari, Edge).

Clear Cache and Cookies: Clearing the cache and deleting cookies saved on your internet browser removes old data that can cause issues.

Device Switch: If the issue persists, try accessing the website on a different device, such as a smartphone, tablet, or another computer.

[3] Check for Website Maintenance or Outages

Official Notifications: Look for any notifications on the website or its official social media channels (mainly IRCC Twitter) about maintenance or outages.

Third-Party Websites: Use websites like DownDetector to check if other users are experiencing similar issues, indicating a broader outage.

[4] Ensure Accurate Information Entry

Form Errors: Double-check the information you are entering. Sometimes, the issue might be due to incorrect or incomplete form entries.

[5] Contact IRCC Support

Contact Form: Use the contact form on the Immigration, Refugees and Citizenship Canada (IRCC) website to report your issue.

Telephone: Consider calling the IRCC support center for assistance, but be prepared for potential wait times.

[6] Seek Help from the Canadian Embassy or Consulate

Local Embassy/Consulate: If online methods fail, contact or visit your local Canadian embassy or consulate for guidance.

[7] Try Again Later

Patience: Sometimes, the issue may be temporary. Wait for some time and try accessing the site later.

[8] Check Your Application Status

Existing Applications: If you have already submitted an application and are trying to check the status, ensure you are following the correct process and entering the correct information.

[9] Use a Secure Connection

VPN Issues: If you are using a VPN, try disconnecting it, as some government websites have restrictions on VPN access and using one may cause unexpected site behaviour.

General advice on dealing with other Canada eTA website issues

If the Canadian eTA processing website is not functioning, for whatever reason, you will have to wait to apply for your eTA. Generally, the website will not remain out of service for more than a day. Set an alarm on your phone or calendar to remind you to try again in 24 hours. When you access the site again, it should be up and running as normal.

If you are taking a flight to Canada within 24 hours, this is not an ideal solution. However, if you cannot submit your application or receive a decision on your eTA before your flight, you’ll have to call the airline and discuss your options. You may have to cancel or delay your flight.

Avoiding complications due to eTA website failure

If you apply for your Canadian eTA early, a website malfunction will less likely result in a problem for you. Since website outages are short-lived, you will have plenty of time to apply later. However, if you wait until the last minute to apply, then a technical problem could change your travel plans. The best way to avoid major complications is to apply early.


In the unlikely event that you do experience a website outage, it’s better to deal with it months in advance rather than a few hours before you leave for Canada. Issues with the Canada eTA website can often be resolved by checking your internet connection, using different browsers or devices, or contacting IRCC for support. If problems persist, reaching out to a Canadian embassy or professional immigration consultant can provide further assistance.